What if I use a tool you don't integrate with yet?

Tell us what you use. We build missing integrations for you, usually within a few days.

Do I need a developer to set it up?

No. Install the CommerceBird plugin, create your agents and choose where the chat widget appears. Most stores are live in an afternoon.

Where is my data stored?

Your orders, customers and tickets stay in your own WooCommerce database, in your own region. Conversations, leads and agent knowledge are stored in our EU database. The AI providers we use don't store your customers' data: zero data retention.

Is it GDPR compliant?

Yes. CommerceBird is GDPR compliant, and your data is encrypted at rest and in transit.

Will the agent ever make up prices or give discounts?

No. Prices come straight from your store, and your agents never set prices or give discounts. B2B quote requests go to your sales team, who decide the price.

When does it hand over to my team, and how?

When it can't help, or when the shopper asks for a person, the agent creates a ticket with the conversation and any photos. Your team picks it up in the helpdesk and replies by email.

Which languages does it speak?

Your agents answer in 6 languages, matched to each shopper.

See the pricing page for the plans and what's included.

When are email and voice coming?

Both are in the works. Leave your email in the channels section above and we'll let you know as soon as they launch.

★★★★★ 4.9 on WordPress.org · 1,000+ stores

Every question answered. Every answer a sale.

AI agents for online stores that handle orders, returns and product questions end to end, and turn the conversation into revenue. On your store, around the clock, in your shopper's language.

Get started

Book a demo

No developer needed · Live in an afternoon

Works natively withWooCommerceZohoExact Online

Shop assistant

Online

My order #1042 arrived and the mug is broken 😞

Looked up order #1042

Ticket #812 created with your photo

So sorry about that! Our team arranges your replacement today, and you'll get an email as soon as it ships.

By the way, this mug is also in stock in blue.

Stoneware mug — Blue

€14.95 · In stock

View

Ask a question…

Damaged item handled · Blue mug suggested

4.9WordPress.org
4.9Zoho Marketplace
4.8Exact Online
1,000+ stores

Every stage of the journey

One team, before, during and after every sale

Your agents answer the moment a shopper asks: while they browse, when they buy and after the order arrives.

24/7: Always on shift
6: Languages, matched to each shopper
Seconds: To answer order and product questions

Recommends and compares products with live prices and stock, so shoppers find the right one fast.

Which running jacket is warmer, the Aero or the Storm?

Compared 2 products

The Storm is warmer: it's lined and fully waterproof. The Aero is lighter, made for spring runs. Both are in stock.

Channels

Wherever your customers reach out

Live
Chat
A chat widget on your store, in your brand's look and your shopper's language.
Coming soon
Email
Your agent reads and answers your support inbox, with the same knowledge as in chat.
Coming soon
Voice
Your agent picks up the phone and helps callers just like in chat.

Finishes the job

It does the work, not just the talking

Your agents work with your live store data and take real actions, so shoppers get an answer, not a "we'll get back to you".

Looks up orders securely
Order status only for the billing email or signed-in customers.
Where's my order #1042? My email is jane@example.com
Billing email verified · order #1042 shipped
Creates tickets for your team
With the shopper's photos attached, so your team starts with the full story.
Ticket #812 created · 1 photo attached
Our team will reply by email today.
Shows products with Add to cart
Live prices and stock in product cards, with an "Add to cart" button.
Linen shirt — White
€59.00 · In stock
Add to cart
Sends checkout links
Ready-made cart and checkout links, so shoppers go straight to paying.
Checkout link ready · 2 items
Captures leads and quote requests
B2B buyers leave their details or ask for a quote, and your sales team gets it right away.
Quote request · 500 units → Sales › Quotes
Answers from your own content
From your Q&A, policies and store pages, in your shopper's language.
Do you ship to Norway?
Checked your shipping page
Yes! Orders to Norway arrive in 3 to 5 working days.

Your agents never set prices or give discounts. When a person should decide, they hand over to your team with a ticket.

How it works

Live in an afternoon

1
Connect your store
Install the CommerceBird plugin. Your agents read your live products, stock and orders. No code.
2
Teach it your way
Add your Q&A and pick store pages, give each agent its name, look and instructions, and try changes in the Playground first.
3
Go live
Choose the pages where each chat widget appears and switch it on. Your agents start answering right away.

B2B and wholesale

Built for B2B and wholesale too

Wholesale buyers get answers and quotes at any hour, and your sales team keeps control of every price.

Quote requests captured in the chat arrive in Sales › Quotes as orders with the status "On quote".
Leads are emailed to your sales team the moment they come in.
Your agents never set prices: customer-specific pricing comes from your store.

Integrations

Connected to the tools you already run on

Your agents work with live data from your store and the systems behind it.

Missing an integration? We build it for you, usually within a few days.

Tell us what you use

Running your back office on CommerceBird too? See WooCommerce ERP

Security

Your data, your region

Built so you can put AI in front of your customers with confidence.

Your store data stays in your store
Orders, customers and tickets stay in your own WooCommerce database, in your own region.
Conversations stored in the EU
Chat history, leads and agent knowledge are stored in our EU database.
GDPR compliant
Built for European data protection rules.
Encrypted at rest and in transit
Your data is encrypted while stored and while it travels.
Secure order lookups
Order details only for the billing email or signed-in customers.
Spend limits and bot protection
A daily limit per agent, rate limits and bot protection keep abuse away from your credits.

FAQ

Questions merchants ask us

Give your store a team that sells

Answer every customer, around the clock, and turn more conversations into orders.

Get started Book a demo

AI agents for online stores that handle orders, returns and product questions end to end, and turn the conversation into revenue. On your store, around the clock, in your shopper's language.

No developer needed · Live in an afternoon

Works natively withWooCommerceZohoExact Online

Every question answered. Every answer a sale.

One team, before, during and after every sale

Wherever your customers reach out

Chat

Email

Voice

It does the work, not just the talking

Looks up orders securely

Creates tickets for your team

Shows products with Add to cart

Sends checkout links

Captures leads and quote requests

Answers from your own content

Live in an afternoon

Connect your store

Teach it your way

Go live

Built for B2B and wholesale too

Connected to the tools you already run on

Your data, your region

Your store data stays in your store

Conversations stored in the EU

GDPR compliant

Encrypted at rest and in transit

Secure order lookups

Spend limits and bot protection

Questions merchants ask us

Give your store a team that sells

Explore more

WooCommerce ERP

B2B Platform

Multi-Store

Purchase Orders

Stay in the loop

Every question answered. Every answer a sale.

One team, before, during and after every sale

Wherever your customers reach out

Chat

Email

Voice

It does the work, not just the talking

Looks up orders securely

Creates tickets for your team

Shows products with Add to cart

Sends checkout links

Captures leads and quote requests

Answers from your own content

Live in an afternoon

Connect your store

Teach it your way

Go live

Built for B2B and wholesale too

Connected to the tools you already run on

Your data, your region

Your store data stays in your store

Conversations stored in the EU

GDPR compliant

Encrypted at rest and in transit

Secure order lookups

Spend limits and bot protection

Questions merchants ask us

Give your store a team that sells

Explore more

WooCommerce ERP

B2B Platform

Multi-Store

Purchase Orders

Stay in the loop